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The 10-Second Brag(tm) and How to Use It To Get More Customers
When you meet someone, you have only a few seconds to get their attention and make a strong impression. The 10-Second Brag™ can do that for you.
Cathy Stucker
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History of the Telephone -- from Bell to VoIP and Beyond
Everyone knows the story of Alexander Graham Bell inventing the telephone. There’s the story of Bell’s first words, “Mr. Watson, come here, I want to see you,” that’s indelibly printed on our brains from childhood. However, what some don’t know is that the telephone was developed in a similar form simultaneously by Elisha Gray, who lost the patent battle by only a few hours in 1876.
Lucy P. Roberts
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Are You Listening?
Effective listening skills are essential in all walks of life. Customers are lost and relationships are strained when we fail to listen to and understand other people.
Jo Condrill
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Four Golden Nuggets of Effective Listening
While most people possess the ability to hear, many have never taken the time to consciously develop the ability to listen. Here are four golden nuggets to help you improve your listening skills.
Eric Plantenberg
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Communicating to Maximize Results
Communications play a highly strategic role in the workplace. A big part of developing personal power is the ability to get ideas across in a constructive, collaborative manner. Therefore, in order to be a productive and efficient leader, effective communication skills are paramount to your success
Cheryl Vallejos
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Look 'Em in the Eyes: The Real Power of Eye Contact
Eye contact is the most powerful and personal of all of presentation delivery cues, yet there is definitely an art to making good eye contact. Learn to connect with each member of your audience by taking full advantage of the power of strong eye contact.
Debbie Bailey
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Communicate with Power
Regardless of your profession, communication is an essential part of your day. From calming down irate customers to negotiating with vendors to giving instructions to employees, your communication skills determine your success. Communicate well and you'll sell your ideas more effectively, deal with discord better, and run better meetings. Communicate poorly and you'll leave conversations wondering if anything was accomplished at all.
Jo Condrill
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How to Shrink Your Phone Bill
Most people don’t think it makes a difference which long distance provider they choose anymore. But, fact of the matter is, if you are still using one of the big three, you could save up to 60% on your monthly phone bill. If you know what you are spending, you have already made the first step toward saving. The long distance rate is only part of the whole picture when it comes to choosing a long distance company.
Brad Dudley
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History of Web Conferencing -- Multi-function Conferencing Comes of Age
While video conferencing and web conferencing are sometimes confused, the reality is that web conferencing is a completely different animal, with far more options available and a much greater range of functionality than video conferencing. Web conferencing offers not just the opportunity to chat and communicate via webcam so that you can see each person in your conferencing link, but to exchange documents, share applications, access shared desktops, use PowerPoint, whiteboards and other...
Lucy P. Roberts
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Communicate and Prosper!
How much has poor communication cost your company in the past twelve months? Chances are, you have no idea. Chances are even better it's a lot more than you can afford. But you won’t find the numbers in the financial statements or year-end departmental reports. Nothing shows up saying "lost productivity due to miserable meetings" or "missed business opportunities through sorry selling skills" or "employee quit because there's no communication around here."
Helen Wilkie
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