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Great Customer Service Means Giving Your Customers What They Want
Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company.
Kevin Stirtz
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Using Entertainment to Create Great Customer Appreciation Events
What's the most valuable asset of any business? No, it's not the product or service you provide... it's your customers or clients. And there's almost nothing as beneficial to your long term business success as finding effective ways to make your customers feel important, valued, and appreciated. And of course, in terms of developing new customers, finding ways to set yourself apart and offer a little bit extra will go far in bringing new business to your company as well.
Mitch Williams
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The Key To Balanced Scorecard Banking
Balanced scorecard banking is quite different from the other scorecards that companies use to measure how they are performing in terms of CTQs or Critical to Quality standards. Any business needs to have a standard of reference of what is right and what is wrong. These standards are always based on the specifications of the end users or customers, as well as the financial impact a process will bring.
Sam Miller
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What's the Best Customer Service During a Recession?
When times are tough, everybody is in a bad mood, and it looks like making a sale is as rare as finding a diamond on the streets, slashing the sales and customer service force is not the right way to reduce cost. Find out what you should do instead.
Axel Meierhoefer
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CRM Solution For Small Business - Top 5 Reasons To Opt Web Based CRM
It is crucial for meeting the financial and productive goals of your business, that you make the right choice. But how do you know which CRM solution to choose? Read the article to find top 5 reasons to opt for web based crm solution for small business.
Rama Krishna
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Proactive Customer Service
History has shown that many companies think of customer service as a reactionary response to a customer issue/problem. In the past and still in present day Customer Service focuses on how to deal with customer complaints/issues after the customer is already unhappy about an issue. This is like closing the barn door after the horses got out.
Dan T Roberts
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To Deliver Amazing Service Remember What You Control
One of the biggest obstacles we face in providing amazing customer service is spending time and energy changing things we cannot control. To be most effective we need to focus on where we can produce the results we want. Here are some tips to do that.
Kevin Stirtz
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Customer Service in Japan
When travelling to Japan is is hard not to notice the politeness of the people, especially so in the shops, malls and businesses. It is well worth a look at how and why they seem to have or at least present perfect customer service.
Ric Phillips
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"Undercover Customers" on the Hunt For Great Service
Improving customer service is an important objective that most businesses need to satisfy in order to remain competitive. Having a third-party observe the situation often reveals simple yet significant things that, when rectified, will lead to greater customer satisfaction.
Roberto Damiani
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Customer Service Means Respecting Your Customer's Opinion
Too often employees disregard what their customers think. This is a fast track to fewer customers. So here are some tips to help increase customer loyalty by improving customer service.
Kevin Stirtz
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