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Customer Service - The Way To Our Heart
According to a recent survey of 10963 retail customers by uk consumer group Which? Customers are " willing to pay extra for quality service and an enjoyable shopping experience " and our favourite aspect is " friendly , knowledgeable staff " In 1960 Theodore Levitt famously said "the purpose of a business is to create and keep customers "and in 1984 W. Edwards Deming said "Profit in business comes from repeat customers, customers that boast about your...
Paul Maisey
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The Importance of Proper CRM KPI Implementation
The implementation of CRM KPI should be done properly so that customer relations as well as customer satisfaction can be measured accurately. The tool promotes a company's success and growth.
Sam Miller
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We, The People, Make A Difference
I've been speaking and writing about how important creating relationship is with your customers--current, potential, or future. The 2008 CSO Insight's Sales Performance Optimization Survey (14th edition) found the #1 reason companies win deals is because of their relationships with prospects.
Rosanne Dausilio
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The Business Arguments For Investing In Customer Service
There are numerous business arguments for spending time and money on customer service, all of which have their own merits outweighing much of the downsides. Running a business without adequate customer service is one sure fire way to lose out in the long run, in terms of both customers and cost to your business.
Nazir Daud
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A Customer Experience Lesson From Microsoft
Become indispensable to your customers and they'll stay with you forever. This article offers a real-life example of how one company does that very well.
Kevin Stirtz
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Customer Service Speakers Offer Tips For Going the Extra Mile
A fast and easy way to build loyalty is by going the extra mile for your customers. Here are two effective strategies to do so quickly and easily.
Kevin Stirtz
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Keeping Track of Your Customers
There are many ways to keep track of the customers that your business has, and CRM is one of them. In the past, however, it was not as popular, and people had to make do with what they could. They remembered names and faces if they only had a few customers and a small, mom-and-pop operation.
Dave L. Roth
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Customer Service Expert Offers 5 Steps to More Job Security
In tough economic times, you can make yourself a more valuable employee by sharpening your customer service skills. Here's an easy way to get started.
Kevin Stirtz
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Six Steps to More Loyal Customers
Many people talk about customer loyalty. Here's a simple six step system to help you do something about it.
Kevin Stirtz
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Online Communities - Customers Just Not That Into Them
Just like those personal relationships gone bad, where you weren't committed enough or sensitive enough, companies are coming up short in their flirtations with Web 2.0. A recent Forrester Research study found that business-to-business companies appear disenchanted with their blogs, as I wrote earlier this month.
Ann All
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