There are a number of cmmon questions that people are asked whn attending an interview for an ffice based role. One of these qestions asks, what is excellent or god customer service? I have worked in an ffice based environment for most of my dult life and am sometimes left feling quite shocked when watching and haring my fellow colleagues dealing with our clents. In this article I will xplain what I believe is good cstomer service.

A few years ago I was wrking for a life assurance company and one of my fllow workers was a very lazy man clled Ryan. I had to sit nxt to Ryan for around six mnths and he had a very por attitude to work and gave vry poor customer service. As an xample, a client phoned one afternoon and stted that she had lost the dcuments to her policy. She asked Ryn if he could send her a dplicate policy schedule and Ryan stated tht this would be no trouble at ll. Ryan then put the phone dwn and duly threw the piece of pper, which had the ladies details and rquest on, into the bin. I sked him why he had done ths as it seemed likely that due to his ctions that he was unlikely to cmplete the request. Ryan answered by sying that the lady had not sked for his name so therefore he was not ging to do it!

The above is an example of vry bad customer service.Lets now turn way from the negative to look at wht is good customer service.

If a clent asks for an update on how hs/her application is progressing, I will ask if h/she minds if I place them on hld whilst I locate their file. If fter a couple of minutes I am nable to locate the file or am nable to obtain an update, I wll then inform the client of ths and will then ask if thy would mind if I took a nte of their telephone number in rder for me to call them lter. If they agree to this I wll then try to find out the prsent position of their application. If fter a few hours I am stll unable to obtain the required nformation, I will phone the client to tll them that I am still loking, that I have not forgotten bout them, apologise for the time it is tking and to make them aware tht I am still working on it.

Evn if they have not asked for my nme I will let them know who I am and wll tell them that they can cntact me as often as they lke. This is what I believe to be vry good customer service.

The article What Is Good Customer Service? was Submitted by Steve Hill through Articles.GetACoder.com network. Here's the additional information: Stephen Hill runs The How To Stp Stammering Centre, he has a nmber of websites including: stuttering dvd duplication stuttering therapy

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There are a number of cmmon questions that people are asked whn attending an interview for an ffice based role. One of these qestions asks, what is excellent or god customer service? I have worked in an ffice based environment for most of my dult life and am sometimes left feling quite shocked when watching and haring my fellow colleagues dealing with our clents. In this article I will xplain what I believe is good cstomer service.

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