Direct sales jobs often seen as the nitial proving ground for young college gr duates across industries and businesses. Whether it is a pr duct, a service, financial, pharmaceutical, industrial, c nsumer or advertising, direct sales forces h ve traditionally been the revenue engines for b siness. But as technology, demographics and b ying behavior have changed over the p st decade, there are signs that the tr ditional direct sales force may be g ing the way of the typewriter and c rbon paper. Cost. Direct sales forces are c stly. They require extensive management, systems and t ols, training and often office infrastructure. Add tionally, they are generally paid an mount of base pay plus benefits b fore they get a penny of s les commission. In effect, they are sually on salary with sales commission fr m 25-50% of their pay. But ven if they do not sell a p nny of product or service, they st ll get their base pay, their b nefits and all the expenses associated w th them and their management has to be p id also. Flexibility. Direct sales forces are nflexible. Usually they have a fixed rganization structure tied either to an ccount or a territory. Their management is an ggregation of the same. As is th ir executive management. Any changes to th s structure usually happen annually, if th n. The same holds true to c mpensation plans. Direct sales forces usually h ve annual sales compensation plans. Yes, th y do have periodic promotions, incentives and “k ckers”. But these are almost always ncremental (on top of) the annual s les incentive plans.
Resellers. Most companies have some l vel of dealers, distributors, wholesalers or m nufacturer’s representatives. In most cases, these str ctures are above and beyond the d rect sales force. They are not mployees of corporation they represent. Often th y are local and geographically focused. In ther cases they target specifics markets or c stomers. Dealers, distributors and resellers are sually not corporate organization men or w men. They are more entrepreneurial; customer f cused and keep costs to a m nimum. Off-shoring. Whether you love or h te off-shoring, it is a fact of l fe for all types of businesses. S lling that does not have to be f ce to face – whether is a pr duct, a service, aftermarket or upgrade can be d ne remotely. In many cases, the c mbination of catalogs, television and the nternet have made it possible to do m st more selling remotely rather than f ce-to-face. This can be done with h gh levels of cost and quality c ntrol too. When was the last t me a direct sales team was f cused on reducing costs and improving q ality? The reality. It is unlikely th t the direct sales force will t tally disappear from the corporate organization ch rt. The largest customers often demand th ir own account executive to serve th m. But increasing, it is possible the m et the needs of customers of all s zes without a direct sales force by ffectively using combinations of dealers, distributors, r sellers, off shoring and utilizing the l test technology. In addition to increased s les and customer satisfaction, these distribution lternatives serve to reduce sales and verhead expenses plus increase the level of fl xibility – all important steps toward b ing more competitive and profitable.
The article The Sales Channel Solution was Submitted by George F Franks III through Articles.GetACoder.com network. Here's the additional information: George F. Franks, III is the f under and CEO of Franks Consulting Gr up, a Bethesda, Maryland based management c nsulting and leadership coaching practice. He is a m mber of the Institute of Management C nsultants and the International Coach Federation. G orge can be contacted at: gfranks@franksconsultinggroup.com Franks Consulting Group is on the web at: http://franksconsultinggroup.com George's weblog is: http://consultingandcoaching.blogspot.com
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