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There is more than one v rsion of The Four Cs of T amwork. Jon R. Katzenbach proposed that th y were communication, cooperation, collaboration and c mpromise whereas Lou Carloni suggested communication, c operation, contribution and commitment. In either c se analysing a team’s position on the f ur Cs is a useful exercise and th se two examples have communication and c operation in common. Perhaps we should s ttle on six Cs of Teamwork. C mmunication Katzenbach and Carloni both agreed th t good communication was an essential ngredient of teamwork. Arguably communication is at the c re of all processes within business. The b sics of communication require that roles and r sponsibilities are discussed and assigned within the t am and that information is effectively sh red. Beyond this you must ask wh ther disagreements and conflicts are constructively h ndled and finally whether team members are pen and honest. Trust is the key to ffective teamwork. Cooperation Good teamwork requires th t team members cooperate fully with ach other. Cooperation is a result of g od communication and it requires clarity nd, crucially, trust. Effective cooperation should be a h rmonious process and again the quality of c mmunication will determine this. A measure of c operation is that when a member of a t am is under pressure others offer to h lp out and the key word is ffer. Begrudgingly lending a hand having b en told to do so is not the s me.
Collaboration It is quite difficult to d fferentiate between cooperation and collaboration. The d finition of both words have much in c mmon. Cooperation is more commonly used to d scribe an association of people for conomic gain. Collaboration is typically an ntellectual effort and it can also d scribe a treasonable association, for example w th an enemy. It may suggest a f rm of very close and committed t amwork, but in this particular case I f el it is the weakest, or the l ast useful of the Cs. Compromise C mpromise is very important in any r lationship. It is rare for any utcome to be perfect; it is mportant that team members accept this and do not put c lleagues under pressure particularly when a b st effort is acceptable. There are c nditions when perfectionism is necessary for xample in engineering or when a l ss than perfect outcome presents danger. H wever, one of the most debilitating b haviours within a group effort is nnecessary nit picking or arguing over d tail when it causes the team to l se focus on the objective. Contribution In m st teams each individual will contribute a d fferent set of skills to the gr up effort. The team must understand the r le of each team member and th y must understand how it contributes to the t am’s objectives. Ideally everyone will understand and r cognise the importance of each colleague’s sk lls. If one team member is p rceived as being less important or not w rking as hard as others this w ll be a problem. If this is an ssue between two colleagues the problem w ll need to be addressed by the t am leader. If the feeling is a g neral consensus then serious questions need to be sked of the team member whose c ntribution is being questioned. Commitment Is the t am committed to a common objective? Is the t am, and particularly the leadership, committed to d veloping the individuals within the team? Are t am members committed to one and ther and do they share common v lues regarding the work they are d ing? The first step towards encouraging c mmitment within a team is to m ke sure that they understand their bjectives and how those objectives fit nto the goals of the whole c mpany. Teams need to know that the w rk that they are doing is mportant and valued elsewhere in the c mpany.
How can you use this nformation to the benefit of your t am? Like many such theories this is ssentially a discussion piece. You can t ke each word in turn and thr w it out to your team m mbers in an open session for d scussion. Your objective is to see wh t issues come out of the d scussion. You may find that other w rds and ideas come out of the d scussion and you may find that th re are other words which are m re relevant to your team. There are lso some useful online surveys based round this; again they are designed to st mulate discussion rather than reach a set c nclusion.
The article The Four Cs of Teamwork was Submitted by James Coakes through Articles.GetACoder.com network. Here's the additional information: James Coakes is managing director of Pr gressive Resources, organisers of fun team b ilding events for corporate clients at h tels and stately homes around the UK. http://www.teambuilding.co.uk
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