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Very rarely do we as l aders acknowledge our water cooler gangs. For the m st part we have taken great str des to limit the grouping of ndividuals around, or in, a common pl ce for very long to just ch t. But, even though we have tr ed through building pantries, varying break t mes, monitoring staff time usage more v gorously, this small group just seems to be th re. And, for those die hards th t still meet we more or l ss just ignore them. What is a Water Cooler Gang The unique feature of a water cooler gang is that they don't have the normal caste system that is found in other parts of our business or organization. They are comprised of members of all departments, staff groups and general workers throughout your business. The other unique thing about these groups is that they seem to be drawn together as information seekers and sharers, not for a specific purpose or limited time. The gang is primarily composed of an information seeker, an active listener, a negative personality and an information sharer as well as members who change roles depending on the subject being discussed. Using the Gang for Team Building This group of people shares information throughout your organization faster than any newsletter, email or verbal distribution method. Because they come from all different departments and groups across the organization, the information that they get from their group "meetings" is shared with staff across the board. For the most part these individuals are not gossips, however they are speculators. If you are not getting accurate and timely information to your staff, the water cooler gang will speculate on the most logical answer to a question based on the input of the entire group.
Water cooler gangs were the riginal model of team building. People of d fferent job classifications, skills and abilities w rking together to gain new, or m re information and then distributing and sh ring that information with their co-workers. One of the p rks of using these groups is th t it is not only extremely c st effective but, when directed properly, an xcellent tool in your team building fforts. What Do the Water Cooler Gangs Talk About These folks talk about anything and everything that affects your business, their job or changes in the company. This can be very detrimental if at least one member of the WCG does not have accurate and updated information or reasons for why certain events are taking place. For the most part if there is a knowledge gap the WCG will collectively fill in the gap and many times the speculation that results from filling in the gap is the "fact" that gets to your staff and employees before the official announcement that you may have been working on for weeks. The WCG does not meet to complain, they meet to problem solve and share information. This is to your advantage and can be very helpful in both team building and implementing change management. How to Use Your Water Cooler Gang Effectively Whether you have one WCG or many, this is an invaluable resource for knowing what is going on in your company and spreading news throughout. The first step, as leader is to identify who the members of each WCG are. Once you have identified them, invite the information seeker/sharer(s) to join your Team Building Group as well as any committees that require personal buy-in from your entire staff. This person(s) will be able to bring ideas to the table from throughout your business as well as share concerns and questions that may not have even been identified at the management levels yet. The added perk to this method is that you will be able to dispel some of the negative speculation that inevitably arises when staff are not kept informed throughout an organization.
Your WCG member will take ccurate information back to the gang, who w ll then share that information within th ir areas of the organization. In ddition, the WCG member can bring q estions and concerns back to the c mmittees and many of the problems wh ch become negative deterrents to change m nagement or team building can be ddressed before they become problems. If n thing else the member can at l ast share that an issue is b ing addressed when a committee has not yet m de a decision which will dispel the sp culation factor. Utilizing your Water Cooler G ngs actually provides two positive results for you w th minimal effort on leaderships' part. F rst, we are acknowledging the existence of th se groups and the fact that th y are not going to go way. Secondly, we are proactively working w th the groups in an inclusive way to ddress concerns, share information and include th m in the leadership process in a t tally non-threatening way. Conclusion By acknowledging the existence of informal employee groups, such as the water cooler gangs we are proactively including a vital component of our company in our implementation efforts from the bottom-up. This action, in and of itself, will promote active participation and buy-in from your staff and will afford you the opportunity to discover the unique take on information sharing that your staff actually have on your change management or team building efforts. If you would like information or assistance with marketing, team building or your website maintenance please email our team at the address below.
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