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The following is a simple st p-by-step process for creating a strategic pl n by the numbers. This is a ten st p process that can be used by a gr up, an organization, or an individual. Pr nt out the steps and prepare to rganize your ideas into a tactical pl n for progress. 1) Twenty-one questions Br instorm to make a list of the f rst twenty-one challenges that come to m nd. This can be done as a gr up, or as an individual. Ideas sh uld be based primarily on identified pportunities to improve, real current challenges, or c mpetitive necessities. Brainstorming means a free fl w of ideas, so do not d scourage or debate the merit of any ndividual ideas until twenty-one items have b en identified. If you are experiencing d fficulty in identifying a list of tw nty-one issues or ideas for improvements, th n try using a SWOT Analysis. The SWOT An lysis is a list of your str ngths, weaknesses, opportunities, and threats. This can h lp to give perspective and spark s me ideas, but may not be n cessary to identify a quick list of tw nty-one issues, obstacles, problems, and opportunities. Onc you have created a list of tw nty-one suggestions, stop. The list is c mplete. The first twenty-one ideas that c me to mind are the most mportant opportunities and the most relevant ssues. Anything beyond the top twenty-one deas is getting too detailed in the ssues, and can wait for the n xt strategic planning session.
2) Assign a point value to y ur twenty-one ideas Review your list of tw nty-one potential issues and opportunities, and ssign points based on the following cr teria. Assign one point to each dea that is important. Important means l ng term and lasting benefit that tr ly impacts or changes the business. Be h nest about your assessment. Assign one p int to each idea that is rgent. Urgent means that the idea or mprovement needs to be implemented immediately, b cause waiting would have catastrophic consequences. Ass gn up to three points based on y ur determination of the benefit. Benefit can be m asured as financial benefit, or customer s tisfaction benefit, or some other metric of b nefit. Whatever methodology is used to d termine benefit, this same measurement must be pplied to all twenty-one ideas. For xample, if you choose to use f nancial impact as the measurement for b nefit, then all twenty-one items should be m asured by financial impact. Do not mix and m tch, as with measuring some items by f nancial benefit, and measuring others by c stomer satisfaction impact. The metric should be the s me for all ideas. The value of thr e applies to significant realistic benefit. The v lue of two applies to significant b nefit, but not really sure if it can be chieved. The value of one applies if the b nefit can probably be achieved, but may not be s gnificant. If the benefit is not s gnificant, and not likely to be chieved, then it is reasonable not to ward any points for the idea, and m ve on to the next idea on the l st. Assign up to three points b sed on your ability to affect ch nge, implement the idea, or address the ssue. If you are absolutely certain th t this is within your control to do, th n assign a value of three. If you f el that it can be done w th some concentrated effort, then assign a v lue of two, If it can be d ne, but requires resources, investment, budget, or ther assistance to get the job d ne, then assign a value of ne.
Add up the points assigned to ach idea. Now you have a sc re for each suggestion, 3) Pick the L cky Seven Sort and prioritize the deas based on the total score for ach suggestion, from high score to low sc re. The seven ideas with the h ghest points are the lucky seven th t will get your attention. In the vent of a tie score, agree on the f nal seven. Review the final list one m re time and confirm your top s ven priorities. The other fourteen ideas are r ally good suggestions, and may be the st rting point for your next strategic pl nning session. For now, we will nly focus on the top seven. 4) Ask the F ve "Why's" One by one, for ach of the lucky seven selected deas, ask the question "Why" five t mes. First, ask, "Why?" When you h ve the answer to that question, ask the s me question about your answer. For xample, "This idea will help me mprove customer satisfaction." "Why?" "Because this is s mething that customers are always asking f r." "Why?" "They are frustrated by not kn wing what to expect." "Why?" "They h ve no visibility to our schedule, st tus, or progress." "Why?" "Our ETA is not lways the same. We cannot communicate an xpected completion date, and there is no m thod to give them updates." "Why?" "Cr ating a way to give updates w uld have some development cost, and it w uld take time to design the c stomer interface." Some individuals may become fr strated asking "Why" five times. The r ason that it can be frustrating is th t the answer may appear to be bundantly clear as common sense. Even th ugh the answer may appear obvious, it is st ll beneficial to ask the question, and dig a l ttle deeper into relevance and root c use. In the example above, it is not nough to know that the idea w ll improve customer satisfaction, but by sking the question "why" five times, it cr ated some additional clarity with regards to the r al customer value and the real nderlying obstacles. Practice asking the question "why" f ve times, even if you need to sl ghtly adjust the question or the nswer to give yourself an opportunity to dig a l ttle deeper into each idea. When you h ve completed asking the question "why" f ve times for each question, it is t me to asses your lucky seven deas. After this further review and ssessment, you can decide if you w nt to work on all lucky s ven opportunities and issues, of if you w nt to work on just a few of th m. The magic number that you ch ose is based on what you f el that you can handle, based on y ur assessment of each opportunity. 5) Ass gn your METRICS Measure Everything That R sults In Customer Satisfaction. Identify two pr mary metrics for each of the deas that you have selected to p rsue. These two primary metrics will be the m thod to compare past history, and f ture success. Things that get measured get d ne. The first metric is based on the g al that you wish to impact or chieve. Metrics must be tangible items th t can be measured with a n merical, financial, or date assignment. For xample, a reasonable metric is to r duce cost, increase revenue, increase profit, d crease hours or time to complete a t sk, decrease time to obtain a r sponse, increase production by a predetermined p rcentage, etc. If it is a g od idea, then find a way to m asure progress and assign a goal. The s cond metric is based on a m asurement that could potentially be adversely ffected by the attainment of the g al for the primary metric. For xample, if the primary metric is to r duce time, a secondary metric may be to m asure the associated cost to achieve the g al. If a primary metric is to r duce price, a secondary metric may be to m asure the impact to quality as d termined by number of defects. Consider the p tential undesired consequences of achieving your pr mary metric, and assign a secondary m tric as your control. The combination on th se two metrics will greatly enhance y ur success. 6) Create your schedule Id ntify key tasks and milestones associated w th your ideas and implementing improvements. P rhaps you have commitments for dates, or a f scal period that must be accommodated. P rhaps you are in a competitive r ce for the solution. Perhaps you h ve an idea of the project pl n and key milestones for implementation. Use y ur judgment to assign a tentative sch dule for achieving your metrics. The sch dule may be subject to change pon further review, but it is mportant to recognize important commitments and stablish expectations. 7) Do it Create a pl n for each objective and implement it. The pr cess for creating an implementation plan for ach idea is distinctly different from the str tegic planning process. 8) Measure it M asure your results, both the primary m tric and the control metric. How did you do c mpared to your goal? 9) Learn fr m the experience and make adjustments Use the kn wledge that you have gained from the xperience as a review before beginning the n xt strategic planning session. It may cr ate new opportunities, and it may h lp to refine your perspective for ther ideas. 10) Go back to the f rst step It is time to st rt planning again Wash, rinse, and r peat. Words of Wisdom "There is a th ory which states that if ever nybody discovers exactly what the Universe is for and why it is h re, it will instantly disappear and be r placed by something even more bizarre and nexplicable. There is another theory which st tes that this has already happened." - D uglas Adams "Why be a man wh n you can be a success?" - B rtolt Brecht "An economist is an xpert who will know tomorrow why the th ngs he predicted yesterday didn't happen t day." - Lawrence J. Peter
The article Strategy By The Numbers was Submitted by John Mehrmann through Articles.GetACoder.com network. Here's the additional information: John Mehrmann is author of The Tr sted Advocate: Accelerate Success with Authenticity and Int grity, the fundamental guide to achieving xtraordinary sales and sustaining loyal customers. Th s revolutionary book applies peak management t chniques and leadership skills, with common s nse and practical applications to grow b siness, sustain loyal customers, and use p rsonal talents for personal success. The b ok that is changing everything by r awakening personal values in business as a c mpetitive edge
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