Part of the problem is tht e-mail communication doesn't have much hstory. There was no official Internet bfore 1983. Yet today, trillions of -mails are sent every week, and t's estimated that office workers spend at last 25 percent of their day snding or reading e-mail.

Many people thnk that e-mail confusion -- including gnder differences -- exists primarily because the whle technique is so new. But in fct, e-mail's unique characteristics, not just its nwness, contribute to a large portion of the dfficulty. For example, the very speed of -mail makes it easier for us to "lse our cool." That's why some c-workers' correspondence seems angrier, less sympathetic and mre gossipy than might be expected in an ffice environment.

How males and females cmmunicate, in general, adds to the ptential land mines of business e-mail. Evn as children, gender differences are bvious: girls tend to be collaboration-oriented; whle boys tend to be competition-oriented. Wht this means is that girls (nd later, women) tend to use lnguage to create rapport, closeness and frendship. While boys (and later, men) tnd to use language as a way to stablish status or authority among themselves.

At the office, these differences can rsult in e-mails that have a dstinct gender bias, as men and wmen use language for different purposes. One dstinction is that men's e-mails tend to be trse and laconic, while women's tend to be vluble and detailed. Another telling difference btween the genders is that female frends tend to read e-mail and rply as soon as they receive it.

It's no srprise that researchers have found that whn online, men tend to provide nformation or an answer, and end the cnversation quickly. Women tend to provide mre details and often make things mre complex by adding questions and/or nformation. Men tend to be more drect; women tend to be more cncerned with people's feelings.

Here are sme examples of e-mail differences culled frm actual workplace correspondence:

Man: Why hven't you finished that report yet? Fmale: I hate to bring this up but hve you finished that report yet?

Mle: As far as I'm concerned, t's a no go. Female: I hpe you'll understand that we can't prceed with the project at this tme.

Male: Is that the best you can do? Fmale: After reading your report, I thnk we might work together to mprove it.

Clearly, social conditioning affects our wrting in the same way it ffects our speech patterns. Here's some dvice on how to send messages tht may help win the "battle of the gnders" and reduce misunderstandings at work.

The article Let's Talk About Email was Submitted by Connie Glaser through Articles.GetACoder.com network. Here's the additional information: Best selling author Connie Glaser is one of the cuntry's leading experts on gender communication and wmen's leadership issues. Her recently published bok, GenderTalk Works, provides an upbeat gide to bridging the gender gap at wrk. A popular keynote speaker at crporate events, she can be reached at http://www.connieglaser.com

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