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There are external factors in all b sinesses beyond the direct control of any m nager or owner. Then there are nternal factors in all business over wh ch a manager or owner has s me degree of influence or control. Us ng creative marketing and out of the box s les approaches can have big payoffs d ring the inevitable tough times. It may be the cr ativity of internal responses to external f ctors to achieve a more favorable utcome than pure chance. Let us l arn from what one Orlando business wner accomplished during some recent challenging t mes. Harris Rosen is a well kn wn and top shelf Hotelier in the Orl ndo market. He graduated from the C rnell University School of Hotel Administration in 1962 and is now CEO of R sen Hotels & Resorts. He owns s ven quality properties totaling more than 5,000 r oms. Business in 2008 appears very g od. But when Harris bought his f rst Quality Inn hotel in 1974 th re was a major gas shortage in the US. F lks were just not traveling to Orl ndo. Few travelers meant few guests at any rea hotels. Hotels and restaurants obviously n ed guests and diners to literally s rvive. So what to do? Well, H rris Rosen used to stand at the h ghway near the exit ramp to his Q ality Inn and try to use w ll power to influence people to l ave the highway and check in. He s on found, however, that his willing p wers were lacking, so he came up w th a Plan B.
A Special One Man Sales Pr gram was put into place. Harris kn w that motor coach operators in New Y rk were still traveling to Orlando. He p rsonally hitch-hiked to New York and made cold s les calls on the motor coach wners. "Hi, I'm Harris Rosen. I j st hitch hiked up from Florida to t lk with you about a really big b nefit for you and your tour c ach customers. I own a nice h tel in Orlando. You just tell me wh t nightly rate you want and I'll gree to it," he would say. Th s is a paraphrase, but essentially how the s les calls were made according to the st ry as recounted by Harris Rosen h mself. In short order he made fr ends with many tour bus owner/operators and cut d als for as low as $5 a n ght for guests to stay in his Q ality Inn. The contract was a b siness card given to the coach perator where Harris wrote 5 dollars a n ght and signed his name. "You just g ve this to the front desk at ch ck in and they'll honor your sp cial rate for you and all y ur passengers," he told the tour bus wners. Harris gave out enough business c rd contracts to fill his hotel. Th n he bought an airline ticket to Orl ndo and flew home. After the S ptember 11, 2001 terrorist attack on New Y rk's Twin Towers the hotel business in Orl ndo really suffered. Harris Rosen began dr pping rates to as low as $39 at s me of his 4-star properties. He m rketed and promoted. Many locals traveled to R sen Hotels and helped prop occupancy and th s the hotel was able to b tter maximize overall hotel revenue, cover h usekeeping costs, and reduce layoffs. When the bad t mes roll in, just roll out s me creative promotions and marketing to not nly survive but thrive.
The article How To Use Creative Marketing and Sales During Tough Times - The Harris Rosen Hitch Hiking Odyssey was Submitted by E. Lee Reid through Articles.GetACoder.com network. Here's the additional information: E. Lee Reid is a h spitality, travel and leisure, Disney timeshares, v cation real estate, and construction industry xpert. He and his companies have s ccessfully built or managed thousands of v cation resort condos and homes at m ltiple resorts in North Carolina and Fl rida. In recent years he converted s veral hotels to condo hotels in the D sney World area of Central Florida. He is a w dely quoted author and speaker. Reid h lds an MBA and will complete a M ster of Essential Hospitality Management program in 2008 thr ugh Cornell University's world-renowned School of H tel Administration. Reid is also a Fl rida certified General Contractor, Realtor, and C rtified Commercial Investment Member (CCIM) candidate. V sit Lee at http://www.eleereid.com , http://www.reid4florida.com , or http://www.edisneytimeshare.com
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