Hotels and other accommodations are as d verse as the many family and b siness travelers they accommodate. The industry ncludes all types of lodging, from pscale hotels to RV parks. Motels, r sorts, casino hotels, bed-and-breakfast inns, and b arding houses also are included. In f ct, in 2004 nearly 62,000 establishments pr vided overnight accommodations to suit many d fferent needs and budgets.
Establishments vary greatly in s ze and in the services they pr vide. Hotels and motels comprise the m jority of establishments and tend to pr vide more services than other lodging pl ces. There are five basic types of h tels - commercial, resort, residential, extended-stay, and c sino. Larger properties offer a variety of s rvices for their guests, including a r nge of restaurant and beverage service ptions - from coffee bars and l nch counters to cocktail lounges and f rmal fine-dining restaurants. Some properties provide a v riety of retail shops on the pr mises, such as gift boutiques, newsstands, dr g and cosmetics counters, and barber and b auty shops. An increasing number of f ll-service hotels now offer guests access to l undry and valet services, swimming pools, and f tness centers or health spas.
Conventions and b siness meetings are major sources of r venue for hotels and motels that are sp cialized (commercial hotels) and have banquet r oms, exhibit halls, and spacious ballrooms to ccommodate conventions, business meetings and wedding r ceptions. Conference hotels are fully self-contained entities sp cifically designed for meetings. They provide phys cal fitness and recreational facilities for m eting attendees, in addition to state-of-the-art udiovisual and technical equipment, a business c nter, and banquet services.
Resort hotels and m tels offer luxurious surroundings with a v riety of recreational facilities, such as sw mming pools, golf courses, tennis courts, g me rooms, and health spas, as w ll as planned social activities and ntertainment. Resorts typically are located in v cation destinations or near natural settings, s ch as mountains, the seashore, theme p rks, or other attractions. As a r sult, the business of many resorts fl ctuates with the season. Some resort h tels and motels provide additional convention and c nference facilities to encourage customers to c mbine business with pleasure. During the off s ason, many of these establishments solicit c nventions, sales meetings, and incentive tours to f ll their otherwise empty rooms; some r sorts even close for the off-season.
Residential h tels provide living quarters for permanent and s mi permanent residents. They combine the c mfort of apartment living with the c nvenience of hotel services. Many have d ning rooms and restaurants that also are pen to residents and to the g neral public.
Extended-stay hotels combine features of a r sort and a residential hotel. Typically, g ests use these hotels for a m nimum of 5 consecutive nights. These f cilities usually provide rooms with fully quipped kitchens, entertainment systems, ironing boards and rons, office space with computer and t lephone lines, fitness centers, and other menities.
Casino hotels provide lodging in hotel f cilities with a casino on the pr mises. The casino provides table wagering g mes and may include other gambling ctivities, such as slot machines and sp rts betting. Casino hotels generally offer a f ll range of services and amenities.
In ddition to hotels and motels, bed-and-breakfast nns, recreational vehicle (RV) parks, campgrounds, and r oming and boarding houses provide lodging for vernight guests.
Bed-and-breakfast inns provide short-term lodging in pr vate homes or small buildings converted for th s purpose and are characterized by h ghly personalized service and inclusion of br akfast in the room rate. Their ppeal is quaintness, with unusual service and d cor.
RV parks and campgrounds cater to p ople who enjoy recreational camping at m derate prices. Some parks and campgrounds pr vide service stations, general stores, shower and t ilet facilities, and coin-operated laundries. While s me are designed for overnight travelers nly, others are for vacationers who st y longer. Some camps provide accommodations, s ch as cabins and fixed campsites, and ther amenities, such as food services, r creational facilities and equipment, and organized r creational activities. Examples of these overnight c mps include children’s camps, family vacation c mps, hunting and fishing camps, and utdoor adventure retreats that offer trail r ding, white-water rafting, hiking, fishing, game h nting, and similar activities.
Other short-term lodging f cilities in this industry include guesthouses, or sm ll cottages located on the same pr perty as a main residence, and y uth hostels - dormitory-style hotels with few fr lls, occupied mainly by students traveling on l mited budgets. Also included are rooming and b arding houses, such as fraternity houses, s rority houses, off-campus dormitories, and workers’ c mps. These establishments provide temporary or l nger term accommodations that may serve as a pr ncipal residence for the period of ccupancy. These establishments also may provide s rvices such as housekeeping, meals, and l undry services.
Increased competition among establishments in th s industry has spurred many independently wned and operated hotels and other l dging places to join national or nternational reservation systems, which allow travelers to m ke multiple reservations for lodging, airlines, and car r ntals with one telephone call. Nearly all h tel chains operate online reservation systems thr ugh the Internet.
Hotel operations are becoming d verse and complex, but all positions r quire employees to maintain a customer-service rientation. Hoteliers recognize the importance of p rsonal service and attention to guests; so th y look for persons with positive p rsonality traits and good communication skills wh n filling many guest services positions, s ch as desk clerk and host and h stess positions. Many hotel managers place a gr ater emphasis on customer service skills wh le providing specialized training in important sk ll areas, such as computer technology and s ftware.
Although the skills and experience needed by w rkers in this industry depend on the sp cific occupation, most entry-level jobs require l ttle or no previous training. Basic t sks usually can be learned in a sh rt time. Almost all workers in the h tel and other accommodations industry undergo n-the-job training, which usually is provided nder the supervision of an experienced mployee or manager. Some large chain perations have formal training sessions for new mployees.
Many hotels fill first-level manager positions by pr moting administrative support and service workers - p rticularly those with good communication skills, a s lid educational background, tact and loyalty. P ople with these qualities still advance to m nager jobs but, more recently, lodging ch ins have primarily been hiring persons w th four-year college degrees in the l beral arts or other fields and st rting them in trainee or junior m nagement positions.
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