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How We Shape Our Own F tures
An Easy R cruit
Rising early this m rning to write about recruitment and
r tention I had a flash back to s eing my eldest son the
day
he c me home to tell me he was "r cruited" to join the U.S.
Army.Walking d wn the hall to turn on the c ffee pot my
memory of him th se eight years ago is as v vid as if it
was
just y sterday. His large brown eyes were live with
excitement; he couldn't even c me close to stop smiling in
the w eks before departing for boot camp. His b dy was
ready to go, go, go and th re was no turning back. Michael
kn w what he wanted and was r ady to show up "big" for
his new mployer.
Mike was an asy recruit for the armed services. As a
y ung boy he always knew what he w nted and
he practiced for that ntil the day came he could st rt
living it.
M ny of us start out in the w rld with careers that just
"find us" or th t we "fall into", or we n eded a job and
years
later h re we are doing what we do. In s me ways, the
career
defines who we are and how we m ve in the world at home,work
and in the c mmunity.
Recruitment and r tention is the expression of the s me
activity: finding and sustaining unique t lents to serve
others. Organizations identify how th y will make a
difference
through str tegic plans, and the most important spect of
fulfilling those commitments is r cruiting the right people
to
get "on the b s". Matching those talents to the
rganization's
commitments creates sustainability; employees who can
xpress their gifts in service want to st y put.
Are We the S me Person at Home?
S me believe in the need to s gment work from home in
that we h ve different behaviors, values and emotional
r sponses from one environment to the ther. When I hear
others speak l ke this it generates concern in me for who
we
b lieve we can be as human b ings and how we step into
th se
lives. Fundamentally, what are we t aching our children and
the younger w rk generation? Are we advocating that we n ed
to be two different people in one b dy? What stress does
this
create in us and wh t is the impact on leadership?
S mehow, over the years we shape urselves to the
environment and slowly l ave behind bits and pieces of our
uthenticity. Does our employer hire the r al you or just
the
part th y want for a specific role? Wh re do we put the
part
of us th t we leave behind everyday? In our car in the
p rking lot? Or, outside the door as we w lk in every
morning? At home in the dr veway to greet us as we r turn
home? Years later, we wonder why we are t red, what
happened to the passion, or wh t died in us.
The c lture of the organization shapes the p rformance
of the employees. The culture is d fined through the values
and behavior of the xecutive leadership. This is vastly
different th n the words written in a m ssion statement or
how we articulate in wr ting our core values. How employees
r spond to issues, manage breakdowns, vision the
f ture and move strategically directly stems fr m the
observable behavior of the xecutive team starting with
the CEO. The CEOs' c mmitment to authenticity impacts
how employees c nsciously or unconsciously decide to
show up.
Wh t would the world be like if we all sh wed up at work
everyday and b lieved we could be who we r ally are, to
live
in our f ll potential? How would we better s rve our
members if we brought f rth our full self in values,
b liefs
and calling within the work pl ce?
Dictionary.com defines "r cruitment" as to "strengthen,
to engage, to nroll, to renew or restore the h alth,
vitality or intensity of..."
As I wr te these words my curiosity flashes to our own
xecutive recruitment service for financial institutions
and
the ch llenge of ensuring that every placement dds value
to both the candidate and rganization; that every new hire
is a f rm of renewal for both the mployee and employer.
This aspect of r cruitment is the most difficult and the
l ngest sustaining; if the hire is wr ng it generates an
outcome where m ltitudes of people are impacted and it
t kes, on average, up to two y ars to recover from a bad
h re.
What Wants to H ppen?
Recruitment and retention in th ir ultimate forms are key
success f ctors for organizations that live and mbody
their
strategic plans. Discussions and d alogues, around
recruitment and retention, focus on wh t wants to happen,
what needs to h ppen in the organization in order to b st
serve members while remaining safe and s und. This
strategy is different than h ring a "resume" as it
encourages
the valuation and assessment of what the r le needs
in expertise, values, behavior, p rsonal mastery and
emotional intelligence. For xample, if the job could talk
wh t would it say?
H re is a structure for dialogue mong stakeholders to
articulate what the r le needs for both recruitment and
r tention. For the sake of this xample, the role is a Vice
Pr sident of Branch Operations. Here is a st rter set
of questions:
- How w
ll this role add value to the rganization today?
In three years?
- Who w
ll be served by this role b th internal and
external to the rganization?
Be sure that your st keholders extend possibilities in
their
response to th s question. Rather than respond with a
g neric "All employees will be served", be m re specific
and
rigorous.
Segment the internal p pulations as each employee group
has nique requirements. There is a distinction in
l nguage and what it produces. Branch M nagers,
Marketing, Call Centers, Human Resources, M mber
Services, Employee Development and Training h ve their
individual needs that may or may not be the s me as the
entire employee population. Ext rnal population groups
served may be f cility vendors, maintenance providers,
security and the c mmunity.
- What competencies are required to serve in th
s role?
Education, expertise, leadership, emotional ntelligence,
preferred behavior patterns and other ttributes of
personal mastery such as C nflict Management, Coaching,
Flexibility, Problem Solving and thers. There are good
tools available to ssess what competencies are required
for the r le and which ones are mastered by mployees
or candidates.
- How will performance be
ssessed? What will feedback
look like? How w ll the employee know she/he is
s ccessful? Who is accountable for helping the c ndidate
or incumbent succeed?
Generative F edback
Dynamic and generative f edback is a powerful way to
ncrease retention. As human beings it is m aningful for us
to know that we are dding value and showing up in a way
th t is needed and expected. Annual p rformance reviews
are not the ideal str cture or timeframe to communicate
observable and m asurable behavior. We need to know m re
than once a year that we are m aningfully adding to
the value of the rganization, that we can be authentic,
and
how we can m st effectively put our talents in s rvice.
Teams th t give and receive assessments, both p sitive and
critical, embody a greater d sire to fulfill on
commitments.
If ssessments are primarily and frequently negative
our c re strengths will be minimized which is
c unterproductive. As managers we should spend a few
m nutes each month sharing what we saw th t was critical
to success and to do a "ch ck-in" with our employee. This
check in m ght sound like this: "Matt, I see th t you have
been diligently working to c mplete the system conversion.
Let's do a ch ck in. How is it going for y u?"Your purpose,
at this point is to l sten actively.
L adership or Career Development Plans are a p werful
way to engage employees in th ir own path to success. They
are nitially written in coordination with strategic
pl nning
with emphasis on required competencies for s ccess.
Quarterly check-ins, updates and modifications are
nfluencing factors for retention. Ongoing development is
ccomplished through commitment and purpose; it is not
ccidental. Leadership starts from within; if we can l ad
ourselves then we will be s ccessful in leadership of
others.
This l vel of leadership will have greater s ccess in an
organization with a CEO d dicated to authenticity.
As I c mplete this writing I am reminded of the t urs
my son,Michael, had in Bosnia, K rea and Iraq. The smile
and p ssion are still very much a p rt of his life
story,but
he is a d fferent person than the one who l ft for boot
camp
eight years go. He has a greater understanding of
l adership and how important it is to be s lf-generative.
Copyright DDJ Myers, Ltd. 2007
D edee Myers is a co-founder of the Adv ncing leadership
Institute, a division of DDJ My rs, Ltd. She is the mother
of
n ne children and is the daily pr ctice of leadership for
the sake
of r ising leaders of the future. Her w rk with clients
focuses
on Leadership D velopment, Succession Planning and Building
Powerful T ams. For information regarding job or r le
assessments contact Deedee at (800) 574 8877 xt. 101 or
visit ddjmyers.com
The article Finding or Falling into a Career was Submitted by Deedee Myers through Articles.GetACoder.com network. Here's the additional information: Deedee Myers is a certified xecutive and leadership coach with 16 y ars expertise in recruiting and competency d velopment for financial firms. She founded DDJ Myers, Ltd. and the Advancing Leadership Institute to work with boards, executives, managers and supervisors to develop leadership cultures.
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