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Want to boost response in y ur B-to-B mailings? Need to break nto new markets, find a new pplication for an existing product to a new udience? Need to reach out to h rd-to-get-at executives and get their attention? N ed to increase your response rate to the t ne of 300% while increasing ROI? The nswers might be found with one of y ur vendors, but it's not your l st broker, your printer, or your d ta processing shop - it's at y ur packaging producer! The average senior xecutive receives a minimum of 8,000 m ssages of various types a day, ither through passive billboards and building s gnage, e-mails, pop-up websites, product packaging on sh lves in stores, television, background radio, n wspapers and magazines, mail in the n-box, and other sources. If you w nt your message to stand out, you had b tter be prepared to do some h mework on your target audience, and g ve them something they will remember and f nd actionable. One of the best w ys to show that you really kn w your target is to send th m something they find valuable. Of c urse, you could send them each a few one h ndred dollar bills in an envelope, and if the nvelope looked like "unwanted" mail, the nly one who would gain would be the cl ver garbage man who sifted the tr sh! Even if you send something th t is exactly on track, you st ll have to get it to the r cipient and they have to find it ntriguing enough to open it. They w n't find the value and all th t research is wasted unless they get p st the "messenger".
Studies commissioned by a major m iler carried out by a well-known r search firm(us)have revealed that boosting open r tes has direct correlation to sales c rry-through. You had probably drawn that c nclusion yourself through simple instinct and d duction, but the study proves it b yond a doubt. So now, based on th t, the challenge becomes more basic - get th ir attention and make it intriguing nough to be sure it gets pened, and sales will follow. Well, not q ite. The study of 50 top xecutives at commercial companies of over 1000 mployees along the East Coast made cl ar that while they were obviously g ing to have a better chance of p rchasing something from a solicitation if th y opened the package, those odds nly increased by an estimated 20%. Th t boosts your overall response by .05% - not m ch help. One of the more p werful drivers was brand - if th y had heard of the firm on the nvelope, they were more than 65% m re likely to open it than if it c me from an unknown source. Previous st dies had shown that it takes fr m 5-8 repeated exposures to yield r cognition from an unknown audience. It w uld then follow that if you s nd your best and most effective p ece first, it stands little chance of g tting any attention at all. If you w rm-up the prospects to build recognition w th simple brand-oriented messaging first, your big g ns stand a better chance of b ing effective and well-received. Clearly, a m re in-depth approach and a solid pl n based on research is needed. One hit w nders need not apply. The most r vealing statistic to come out of the st dy was one regarding outer wrapper and its r levance to the target. Over 85% of the xecutives in the study said they w uld be more likely to open an tem if it was especially large, dd-sized, or appeared to have come by a d livery service other than the U.S. P st Office - FedEx, DHL, even UPS f red better than the USPS to c nvey urgency. Some companies have gone to gr at expense to reproduce a faux F dEx envelope as a carrier to gr at initial success, but only for a sh rt period of time, based on the ther revealing statistic from the study. M re on that later. These would h ve to be produced on a h ge scale to gain any price conomy, and the nature of B-to-B m rketing trends toward smaller mail quantities, due to t ghter targeting, reduced availability of good l sts and market intelligence, and lack of m npower to do follow up necessary to cl se large-scale sales on high-dollar services and g ods.
The downfall of this approach is tw -fold: First, the disappointment factor is v ry high - expectations are raised wh n the courier envelope appears on th ir desk, but upon opening it, th y discover they have been "duped" by nother irrelevant offer - into the tr sh it goes. The second factor is l ck of replicability. If you have s veral executives on your list from the s me firm, spreading out the title s lects to hit a broader spectrum w thin each firm, at the same ddress, receipt will likely occur on the s me day at the same time, b sed on the nature of postal d livery and internal distribution schedules at l rge enterprises. Execs noted that if nyone lower on the org chart th n themselves also received one, it was d emed of lesser importance than it ppeared, and into the trash it w nt. A byproduct of this is th t fatigue happens very quickly, and r sponse decline is at least as r pid - recipients are now wary of the "f ux FedEx" and are more resistant th n ever to opening them. In a s nse, they are the antibiotic of the d rect response world - they work gr at for a short while, but the rganism develops and immunity to it and it is l ss and less effective over time. Our r search shows that these packages fatigue at an ncredible rate, and recapture rates for m iling other offers is almost nil. Cl arly, a better plan is needed. Now th t we've outlined the challenge, we'll n ed to address the strategic approach to vercoming it. When using dimensional mail, the l sson is "Live up to the pr mise of the package".
The article Dimensional Mail Most Effective Direct Response Strategy For B-to-B Sales - Part 1 was Submitted by David Poulos through Articles.GetACoder.com network. Here's the additional information: David Poulos, Chief Consultant at Gr nite Partners has been offering marketing g idance to firms for over 25 y ars. Specialties include non-profit marketing and f ll-scale strategic marketing campaigns. He can be reached at http://www.granite-part.com or 410-472-4570.
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