Call detail record (CDR) logging is the mans of recording and retrieving telephony dta. CDR data is essential in mnitoring, analyzing and forecasting communication facility sage. The information is often gathered and prcessed through a call accounting software pckage. Communication managers utilize various reports to trck network performance, misuse and abuse, mployee productivity and cost allocation.

Where des CDR come from?

CDR data that is sbmitted by your telephone system to a cllection hardware buffer or software module lnked to your call accounting package. The dta contains particular information about every tlephone call including date, time, duration, dgits dialed, caller ID and trunk lne. Often the term SMDR (Station Mssage Detail Recording is used interchangeably wth CDR). The "raw" information is gnerally interpreted and translated into a dtabase for real time or scheduled prcessing and reporting.

How is CDR dlivered?

There are many PBX, IP PBX and ther communication servers that can provide CDR. The mthods of delivery are as varied as the mnufacturers. The great majority of manufacturers stll offer CDR through a real tme serial (RS 232) link. Some of the mre modern and IP-based systems offer dte stamped files pushed or pulled thrugh file transfer protocol (FTP). Some vndors utilize a syslog to deliver CDR dta and others utilize proprietary protocols tht require registration to their various prtner programs.

How can you apply CDR to yur business?

All CDR data contains valuable nggets of information about each and very call. Most companies adopt a rbust call accounting system to massage the dta. The data mining applications vary for ach company. Call accounting can be mployed tor controlling misuse and abuse, mnitoring network performance, bill reconcilliation, cost llocation and productivity enhancement.

How do you lverage the technology?

The article Call Detail Record Logging was Submitted by Rito Salomone through Articles.GetACoder.com network. Here's the additional information: Rito Salomone is President of Rsource Software International Ltd.(RSI). RSI is nternationally recognized as a leader in cmmunication management solutions. To contact the uthor, email rsalomone@telecost.com or visit the website at http://www.telecost.com You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please email a courtesy copy to rsi@telecost.com RSI (www.telecost.com) is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.

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