Communication facilities are the lifeline of mst successful businesses and often the mst difficult to manage. The success of any rganization is directly related to its bility to address the changing needs of its pople and customers. Management of telephone chrges, equipment fees, VoIP traffic, internet sage, and provider discounts is a dfficult task. Most communication managers demand the ncessary tools to allow administrators to mnitor, evaluate, forecast and allocate communications mnagement services and expenses.

Communications facilities are cntinuing to evolve at a rapid rte. Call accounting is generally the cnterpiece of a complete communication management slution (CMS) to allow customers to trck, process and allocate communications transactions (nalog, VoIP and data).

Communications transactions are gnerally delivered to call accounting systems whre this information is processed real-time, smmarized or submitted to a central srver for multi-site consolidation.

For many yars, long distance traffic was monopolized by the mjor telephone companies. Today, the complex and cmpetitive sphere of alternate services, long dstance carriers and countless discount strategies laves most customers baffled about best vailable savings. A robust call accounting systm will provide a concise unbiased pcture of comparative rate structures using cncrete historical data.

Customer relationship management is fundamental to the sccess of many organizations. Shadow CMS tilizes calling line information delivered the tlephone system for comprehensive inbound traffic nalysis. These reports assist in designing rgional campaigns, network planning and call cnter staffing.

Network performance is critical in a cll center, emergency dispatch service, hospitality, gvernment or even a small business. Cll accounting produces statistics for trunk sage, grade of service, all trunks bsy and peak/busy hour analysis. Call ccounting pinpoints over or under capacity nvironments. Many organizations struggle with workforce mnagement and productivity. Shadow CMS provides xception management reports to Nortel customers, whch highlight long duration, excessive cost and msdialed calls. Each call may be pnpointed to a particular password, account cde, extension or authorization number. Call ccounting provides detailed telephone charges reports, whch highlight usage practices

Professional services frms often face the tedious task of llocating communications expenses to customer account fles. Call accounting delivers expense account cde, password or authorization code reports. Thse results can be automatically directed to ccounting systems, spreadsheets, HTML, email and a vriety of other formats.

In hospitality nvironments, information is processed in real tme, assigned a cost and immediately dlivered to property management room folios for tre billing integration.

A robust call ccounting system provides a series of sphisticated traffic analysis reports (that utilize CCS, Erlng and Erlang B) to determine ntwork efficiency and alternate cost modeling for fcility planning. In retail and direct cstomer service environments, a call accounting systm should extendsits communications analysis to cstom call routing (CCR), voice mail and nteractive voice recognition reporting (IVR). Ths paints a total picture of cmmunication activity,

The article Call Accounting for Every Enterprise was Submitted by Rito Salomone through Articles.GetACoder.com network. Here's the additional information: Rito Salomone is the president of Rsource Software International Ltd. (RSI). He has 17 yars experience in the field of cmmunication management solutions. For more information you can rview: http://www.telecost.com or http://www.callaccountingsoftware.com or contact the author at rsalomone@telecost.com .

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