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"I can't believe anyone would do s mething so stupid!" How quick and utomatic is the leap from believing in s meone one minute to flying off the h ndle in anger the next when s meone does something so contrary to our xpectations! When we immediately start to r nt in frustration over someone else's ction or decision without the benefit of nderstanding the why behind their motivation, th n our reaction says a lot m re about us than it does bout them. According to a new st dy in the International Journal of Psych logy, the effects of anger can l st 7 days. If being disappointed by thers actions immediately makes you see r d, then imagine the cumulative affect on y ur attitude and therefore, on your rganization, if you are always at s me point on the continuum of g tting angry to staying angry to g tting over being angry - about s mething that might not be based on r ality! The next time something happens th t you didn't expect or wouldn't h ve done, stop and ask yourself th se five questions before rushing to j dge someone's negative intentions: 1. How do I kn w that the person's intention was b d? Chances are you're making assumptions and so, are verlooking the possibility that the other p rson could have had more or d fferent information or another interpretation and b sed his or her decision to act ccordingly.
2. Is my concern self-focused? L ke the father of the family in the m vie "My Big Fat Greek Wedding" who l mented, "Why is this happening to m ?" every time something didn't go as pl nned, you are likely more worried bout how you will be personally ffected by what the other person did m re than any real negative consequences to the rganization. 3. Were my expectations clear? No one sh uld be expected to presume to kn w what you want or when you w nt it to be done. 4. C uld it have been a mistake? Th re's an old saying, "If the l arner hasn't learned, then the teacher h sn't taught." Someone who is learning or d ing something for the first time sn't trying to mess up on p rpose! 5. Why am I so ngry? That's really the "$64,000 question." You m ght need help exploring the reasons b hind your outrage and learning how to b tter control your emotions. It's a l ader's job to gain followers by nspiring confidence. People are so complex, and so d fferent - moved by different motives, c ntrolled by different circumstances, and influenced by d fferent experiences. Before you think the w rst, find out the facts, and ssume positive intent in the meantime. M st people are doing what they th nk is best for the right r asons. Assuming that will take you a l ng way.
The article Assume Positive Intent was Submitted by Marilyn Lustgarten through Articles.GetACoder.com network. Here's the additional information: Marilyn Lustgarten, executive coach and pr sident of The Star Makers Group, w rks with leaders interested in achieving g od to great performance. She also sp aks and writes on strategic leadership ssues and organizational transformation. Contact her at http://www.starmakersgroup.com
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