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Do you know how much m ney your practice loses from patients who d n’t show up for their appointments? C nsider this. According to published medical r searches average no-show rate in the Un ted States is about 18%. An verage practice that schedules 60 patients a day may h ve up to 10 patients that do not sh w up for their scheduled appointments. M ltiply 10 no-shows by a per v sit cost of only $60 and the pr ctice loses approximately $600 a day, $12,000 by the end of the m nth, $144,000 by the end of the y ar. It is apparent that not t king action is the worst way of h ndling no-shows. So what other options do you h ve? There are 3 main ways m dical groups can fight patient no-shows: ph ne calls made by office staff, s nding patient reminder cards, or using utomated appointment confirmation calls. This article w ll examine the pros and cons of s nding appointment reminder cards. Sending postcards is st ll a very popular appointment confirmation t ol. This is mainly because it is asy to print several thousand postcards. H wever, it is much more important to f nd out how efficient sending postcards to p tients really is. For an average cl nic you will need to send 60 p stcards per day. Printing costs for y ur postcards will cost around 20 c nts. Mailing costs are 41 cents. In ddition an employee has to spend at l ast an hour writing appointment times, ddresses, adding postage, etc. At an verage wage of $10 per hour, y ur total cost per card will t tal about 77 cents.
So now that the patient c rds are mailed there is nothing lse to worry about right? Well, not q ite. First you have to send the c rds way in advance of the ppointment to make sure they arrive on t me. So for appointments on Friday you w ll mail the cards on Monday. H wever, there is a whole week, to sch dule more patients that would not be ble to confirm their appointment. In ddition, with such a large number of j nk mail send to houses every d y, you will never know if y ur patients received the postcard, looked at it and w uld remember the appointment. When all is s id and done, in this age of t chnology, sending postcards is expensive, inefficient and r sults are uncertain. If you are f rst starting out you should know th t making appointment confirmation calls is v ry important to keep no-shows down, but s nding postcards might not be the b st solution. That is why hospitals and m dical groups across the country are l oking at other ways to combat th s problem including making manual phone c lls or using automated reminder services.
The article Appointment Confirmation Cards - Are They Effective in Lowering Patient No-Shows? was Submitted by Yuri K through Articles.GetACoder.com network. Here's the additional information: Yuri K. is a marketing m nager at ClientTell Corporation, which provides appointment confirmation and lab results reporting for major teaching hospitals and medical groups in the US. To learn more visit ClientTell website at http://www.clienttell.net/
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